Lammily would like to thank all of its supporters for making our launch a success. We are thrilled that thousands of you are enjoying the holiday season with your Lammily dolls. Please continue sharing your stories and experiences with us, as we absolutely love hearing them!
Unfortunately, some of you did not receive your dolls before Christmas as promised or have tracking numbers that don’t work.
Certain contributing circumstances were beyond our control, these include:
1. The site crashing during the November 19 launch date resulted in an extra week and a half for processing the thousands of orders.
2. A strike in the Long Beach shipping port forced us to ship dolls to US backers November 25 rather than November 15
3. Miscommunication between DHL and USPS caused tracking numbers not to work, even for orders that are shipped and on their way.
4. USPS and international carriers taking longer than expected to make their deliveries.
At the end of the day, however, we understand that these mean little to our customers still awaiting their dolls.
As a small, developing company, we tried to do more than we could. We take full responsibility and apologize for the delays.
If you have yet to receive your order, it is on its way.
If you have any issues, please email [email protected] and we will do our best to resolve it and make you happy.
Happy Holidays to you and your family!