Some of you may have received tracking numbers that are not working. Here is a brief explanation of what is going on. We ask you to bear with us and have comfort knowing your Lammily Doll is on the way.
Why aren’t tracking numbers working?
It is a combination of the high volume of shipments because of the holiday season and a communication problem between DHL and USPS. In order to ensure that the dolls arrive to customers before the holidays we shipped them from our facility overseas. DHL carries the packages from China to the USPS. USPS is responsible for the final delivery to you. Currently there is some issue with transferring the tracking numbers from DHL to USPS even though the tracking numbers are valid. Rest assured, your order is on its way!
Once you receive your tracking number, you should receive your order within 7 business days. However, due to Christmas shipping volume, the amount of time may be more. If you order by the 13th, your order will arrive before Christmas.
Why does my tracking number say the doll is in China? Do I have any hope of it arriving before Christmas?
If your tracking number says the doll is in China, your doll may very well already be in your home country. USPS or your home carrier may not have updated the tracking information.